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Frequently asked questions

If your question isn’t here, contact us today and we’ll be happy to help.

I’ve been quoted a cheaper management fee and rates. Why are you more expensive?
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Freedom Property Management is the best. We aim, and achieve, the best service and the best value in Canterbury. This is our promise – we won't be beaten.

Will I have a dedicated property manager? Who will look after me?
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While you will have a dedicated property manager to oversee the regular management of your property, there will also be a team in the background. Freedom is structured so that you have us as your property management team and an individual property manager.

Do I need landlord insurance?
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Yes. Landlord insurance will cover you for any unexpected loss like wilful tenant damage to the property, death of a tenant, abandonment, and other unforeseen events. We would advise you to insure with a reputable insurer and can assist you in this process.

Do you have to pay anything before you start?
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No, Sign up with us and we will pay the initial advertising costs and deduct them from your rental income once your property is let.

What are the fees and are they complicated or hard to understand?
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Freedom Property Management gives you the freedom to choose your Fee structure. Most landlords choose our simple all inclusive fee package with no hidden costs.

Why do I need a property manager?
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It may seem tempting to manage your property yourself and skip the fees, but that’s where the temptation should end. Self-managing your property is high risk and is likely to cost you more in the long term. It also takes away your freedom and steals time that could be spent elsewhere in your life.

Managing property needs to be done correctly. There are a number of disciplines and processes involved and statutory requirements that have to be met. All activities must be conducted in accordance with the Residential Tenancies Act and its numerous amendments and there are multiple areas of compliance that need to be satisfied to avoid costly penalties.

For a property to be managed successfully our team expertly navigates the following:

  • Advertising and marketing
  • Letting – management of enquiries and property viewings
  • Tenant application management and vetting processes to ensure your tenant is able to satisfy their obligations and pay the rent.
  • Set up and administration of Tenancy Agreements
  • Production and execution of Tenancy Agreements
  • Facilitate Healthy Homes and other property reports
  • Facilitate required Healthy Homes upgrades and changes.
  • Property handover
  • Routine inspection and reporting
  • Maintenance management, both proactive and reactive.
  • Organising and managing of trades people and contractors 
  • Collection of rent and outgoings 
  • Preparing of accounting statements and disbursement of funds 
  • Tenant performance management, rent reviews and Tenancy renewal management
  • Issuing of general notices, breach notices and body corporate notices as required, in accordance with the Residential Tenancies Act
  • Final/Vacate bond inspections and bond refund process
  • Property preparation and turnaround at the end of a tenancy to ready for a new tenancy

Freedom Property Management has an experienced team to take care of this for you. We make sure that your property is reaching its best return and we help manage your risk.

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Let us know your details, and we’ll take care of everything else to lease your property without any fuss.

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